Improve a scan
Use a sharp, front-facing photo with even lighting, a neutral expression and one clearly visible face.
Purchase help
Check that Google Play is signed in, the displayed price is visible and your payment method is active.
Recover after interruption
Reopen Visual.Life while online to Google Play. A completed purchase should be recognized and the staged Blueprint restored.
Privacy questions
Your source photo and facial measurements stay on-device. Contact us for questions about support or technical data.
Contact support
Email support@visual.life. Include the app version, device model, Android version and what happened. Never send payment-card details.
Purchase and refund questions
Google Play processes Visual.Life purchases. The app displays the full localized price before opening the Google Play purchase sheet. Each complete Blueprint is a separate one-time purchase; there is no subscription.
For payment-method problems, receipts or a Google-managed refund request, use Google Play support. For a product problem, contact us first so we can investigate.
Saved Blueprints
Purchased Blueprint text is stored locally inside Visual.Life. Uninstalling the app, clearing its data or deleting a Blueprint removes that local copy. Images you deliberately saved to Photos remain there until you delete them separately.
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What Visual.Life cannot do
Visual.Life cannot identify a person, diagnose a condition, guarantee a styling outcome or recover app-only content that has already been deleted from the device.